Discover The Best Spare Parts

Yes, all of our used and refurbished industrial spare parts undergo rigorous testing to ensure they meet quality standards. Each part comes with a standard warranty period of 12 months (with some parts offering 24 months). Plus, we pride ourselves on providing exceptional after-sales support.

After placing your order, you will receive a confirmation email detailing the quantity, price, and shipping address. If you've opted for Express Delivery, we'll also confirm the accuracy of the e-invoice.

Tracking your order is simple! Once your order is processed and shipped, you'll receive a confirmation email with a unique tracking number. You can use this number on our website or the carrier's site to check the real-time status and location of your package.

We understand that plans may change. If you need to modify or cancel your order, please reach out to our customer support team as soon as you can. While we will do our best to accommodate your request, please note that orders are processed quickly to ensure timely delivery.

We offer a variety of convenient payment options to enhance your shopping experience, including credit cards, PayPal, Google Pay, and more.

Delivery times vary by product. Generally, the lead time for robot body lines and power lines is between 7-10 days, while other spare parts typically ship within 3-5 days. For products located in our local warehouse in the United States, we aim to ship them within 24 hours.

With over 15 years of experience in global trade, we're equipped to ship parts anywhere in the world. We offer a range of shipping options, including standard and express services through trusted carriers like DHL, FedEx, and UPS.

Shipping costs are calculated based on the destination and the weight of the items in your shopping cart. You'll be able to see the total shipping cost during the checkout process before confirming your order.

We understand the importance of prompt delivery. Our goal is to ship your order within two days of placement. However, factors such as item condition and your delivery location may influence the shipping timeline.

Our return policy is designed to ensure your satisfaction. If you are not fully satisfied with your purchase, you may return it within 30 days of receipt for a full refund.

Starting a return is straightforward. Log in to your account on our website, navigate to the order history section, select the item you wish to return, and follow the instructions provided to generate a return authorization. You can then use the prepaid shipping label included in the instructions to send the item back to us.

Typically, return shipping costs are the responsibility of the customer. However, if the return is due to an error on our part (such as receiving a damaged or incorrect item), we'll cover those costs. We recommend using our provided prepaid shipping label to make the return process hassle-free.

Our dedicated customer support team is here to assist you with any inquiries. Feel free to reach out through our chat service, connect with your account manager, or email our CEO directly at william@hkaffinity.com. Our experienced team is ready to help you resolve any issues.

We are committed to the quality of our products and offer a 1-year warranty for all purchases. This warranty covers manufacturing defects, ensuring that our customers receive items free from material and workmanship issues.

While our warranty is extensive, it does not apply to damages resulting from misuse, accidents, modifications, or unauthorized repairs.

Yes! We provide competitive wholesale pricing for customers interested in purchasing larger quantities. Our pricing structure is tiered, so the more units you order, the lower the cost per unit. To learn more about our wholesale pricing and terms, please contact our dedicated wholesale team.

Our wholesale program has minimum order quantity requirements to ensure you receive the best pricing and streamline the fulfillment process. Minimum quantities vary depending on the product. For detailed information regarding minimum order requirements, product availability, and bulk pricing, please reach out to our wholesale team.

Yes, we are happy to assist you with product installation and usage. Our support team can provide you with manuals, guides, and any additional information you might need. Feel free to reach out with your specific questions.

To ensure compatibility, please check the specifications of the part you are considering against your machine's requirements. If you're unsure, our customer support team is available to help you verify compatibility before placing your order.

Creating an account is not mandatory, but it is highly recommended. Having an account allows you to track your orders, manage returns more efficiently, and access your order history, making future purchases easier.

If you've forgotten your password, simply go to the login page and click on the "Forgot Password?" link. You will receive an email with instructions on how to reset it.

If you receive a defective part, please contact our customer service team within 30 days of receipt. We'll guide you through the return or exchange process to resolve the issue as quickly as possible.

Product manuals and technical specifications are typically available on the product pages of our website. If you can't find what you're looking for, please contact our customer support team for further assistance.

We are committed to sustainable practices and continuously strive to reduce our environmental impact. This includes responsibly sourcing products, minimizing waste, and ensuring that our operations are energy-efficient. For more details, please refer to our sustainability page.